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  • What is your payment and cancellation policy?
    Payment Policy A 30% deposit is required to secure a booking, with payment completion requested 60 days prior to your check-in date. If you are making your reservation within 60 days of your arrival, full payment is required upon booking. Cancellation Policy i. Cancellations 61 days or more prior to check-in will be charged the 30% deposit amount as a cancellation fee. ii. Cancellations within 60 days of the check-in date will be charged 100% of the booking total.
  • When are your check-in/out times?
    Check-in: 4:00 PM * / Check-out: 10:00 AM Complimentary Pick-up Guests arriving at Hakuba train station, Happo Bus Terminal, or Hakuba Base Camp (NSS) can take advantage of our complimentary pick-up service. Please contact us a minimum of 48hrs in advance of the check-in time to advise of your travel plans. * Any guests arriving prior to the standard check-in hour can still take advantage of our pick-up service and leave your luggage with us until your accommodation is ready. Chalet Orientation Your chalet host can either meet and collect you from your preferred Hakuba transport hub (if requested as above) or will gladly greet you at the property, should you be making your own way here. We can be contacted via the following numbers Ph+81(0)261-85-5004 / M:+81(0)90-9142-6984 to notify us of your location or travel progress.
  • Can I send my luggage in advance (Courier/Takkyubin Service)?
    Absolutely. Please use the address below when sending parcels in advance, and we will store them safely until your arrival date. Be sure to include your property's name and the lead guest's name, and/or reservation number, to avoid any confusion. 〒 399-9301 6376-1 Hokujo, Hakuba, Kitaazumi District, Nagano 399-9301 Attn: [Chalet Name / Lead Guest Name] 〒 399-9301 長野県北安曇郡白馬村大字北城6376-1 宛先: [シャレー名 / 代表予約者名]
  • Which is the nearest ski resort to Chalet Setsugekka?
    The Hakuba Valley offers 11 fabulous resorts with the closest two from Setsugekka being the renowned Happo One Resort, and the extremely accessible 47 Resort. Goryu / Iimori is only marginally further, leaving these slopes all in very convenient range.
  • Where can I find an ATM machine?
    ATMs can be found at Happo Bus Terminal (aka Happo Information Centre) and most convenience stores in Hakuba, such as Lawson and 7/11.
  • How do I get around town? Do I need a vehicle?
    Should you wish to use the local public transport you will find taxis and buses are available, with the “Hotel Cultured” shuttle bus stop only a couple of minutes walk from your door. However, for additional freedom, we can aid you in renting a car from our trusted local providers.
Answers to our most frequently asked questions.
A glimpse of the comfort you desire.
A versatile space where memories are made.

Chalet Setsugekka is a fully-furnished, two-storey chalet with three bedrooms and two bathrooms. The chalet sleeps up to seven in existing beds, with space for two extra guests in our traditional tatami room, created as a zen space to unwind, but doubles as a fourth bedroom upon your request.

The elegant and open-plan living area on the top floor features floor-to-ceiling windows, heated floors, a modern kitchen, solid wood dining table and soft chairs around a large flatscreen TV. This is where leisure and luxury come together - an excellent space to relax in and share quality time with your loved ones.


Hakuba Valley Lift Tickets

Avoid queues when gaining access to Hakuba's 11 fabulous ski resorts by pre-ordering the Hakuba Valley Lift Ticket - delivered directly to your chalet upon check-in.

Ski/Snowboard Lessons

Looking to enhance your skills on the mountain? No matter what your level, private or group lessons can be arranged via our trusted ski school partners.

Courtesy Collection

The moment you step off your bus or train, a friendly host awaits to greet you. A courtesy pick-up is available on your arrival to Hakuba and a drop-off for your journey home.

Supermarket Shuttle

Shuttles to the local supermarket are offered every three days to guests without a vehicle. Keep your chalet fully stocked with groceries, refreshments and tasty Japanese snacks.

Babysitting Service

Enjoy quality time on the ski slopes with your partner or treat yourself to a night out on the town. Certified, English-speaking babysitters can be arranged to look after your little ones.

Dedicated Concierge

​Our intimate knowledge of the Hakuba Valley is at your full disposal. Whatever you may need, our bilingual concierge team is readily available to assist for an effortless stay.

Premium guest services for an effortless stay.
  • Underfloor Heating

  • Keypad Entry

  • Heated Driveway

  • Ski Dry Room

  • Washer / Dryer

  • Airconditioning

  • Sofa Lounge

  • Highspeed Internet

  • 4K TV w/ Netflix

  • Tatami Tea Room

  • Floor-length Windows

  • Covered Balcony

  • IH System Kitchen

  • Cookware

  • Refrigerator/Freezer

  • Kitchen Utensils

  • Dishwasher

  • Soaps/Detergents

  • Microwave

  • Toaster

  • Nespresso Machine

  • Electric Kettle

  • Rice Cooker

  • Table/Glassware

  • Premium Mattress

  • Fresh Linens

  • Face/Body Towels

  • Bedroom Closet

  • Body-length Mirror

  • Bedside Lamp

  • Hand/Body Soap

  • Blackout Blinds

  • Shampoo/Conditioner

  • Toothbrush/paste

  • Q-tips/Cotton

  • Hair Dryer

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