Payment Policy A 30% deposit is required to secure a booking, with payment completion requested 60 days prior to your check-in date. If you are making your reservation within 60 days of your arrival, full payment is required upon booking. Cancellation Policy i. Cancellations 61 days or more prior to check-in will be charged the 30% deposit amount as a cancellation fee. ii. Cancellations within 60 days of the check-in date will be charged 100% of the booking total.

Check-in: 4:00 PM * / Check-out: 10:00 AM Complimentary Pick-up Guests arriving at Hakuba train station, Happo Bus Terminal, or Hakuba Base Camp (NSS) can take advantage of our complimentary pick-up service. Please contact us a minimum of 48hrs in advance of the check-in time to advise of your travel plans. * Any guests arriving prior to the standard check-in hour can still take advantage of our pick-up service and leave your luggage with us until your accommodation is ready. Chalet Orientation Your chalet host can either meet and collect you from your preferred Hakuba transport hub (if requested as above) or will gladly greet you at the property, should you be making your own way here. We can be contacted via the following numbers Ph+81(0)261-85-5004 / M:+81(0)90-9142-6984 to notify us of your location or travel progress.

Absolutely. Please use the address below when sending parcels in advance, and we will store them safely until your arrival date. Be sure to include your property's name and the lead guest's name, and/or reservation number, to avoid any confusion. 〒 399-9301 6376-1 Hokujo, Hakuba, Kitaazumi District, Nagano 399-9301 Attn: [Chalet Name / Lead Guest Name] 〒 399-9301 長野県北安曇郡白馬村大字北城6376-1 宛先: [シャレー名 / 代表予約者名]

The Hakuba Valley offers 11 fabulous resorts with the closest two from Setsugekka being the renowned Happo One Resort, and the extremely accessible 47 Resort. Goryu / Iimori is only marginally further, leaving these slopes all in very convenient range.

ATMs can be found at Happo Bus Terminal (aka Happo Information Centre) and most convenience stores in Hakuba, such as Lawson and 7/11.

Should you wish to use the local public transport you will find taxis and buses are available, with the “Hotel Cultured” shuttle bus stop only a couple of minutes walk from your door. However, for additional freedom, we can aid you in renting a car from our trusted local providers.